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Products
Placing An Order
Customizing Your Sign
Shipment / Delivery
Billing and Account Information
Products
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Do you offer any sizes and shapes other than those listed on
the website?
We only offer two sizes: 18" x 24" and 12" x 18".
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What size is the font on the sign?
The size of the text will depend on your font and size
choices. The printed sign will be exactly proportional to
your design proof. For example, if your sign is 6" high and
your lettering occupies about 2/3 of the height, then your
lettering is about 4" tall.
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May I choose the type of material my design is printed on?
We only offer corrugated plastic right now.
Note:
Corrugated plastic is a lightweight plastic produced like
corrugated cardboard, except corrugated plastic is white and
durable outdoors. Our corrugated plastic is 1/8" thick, and
they are a great option for an inexpensive, quality yard
sign or outdoor advertisement.
Aluminum is the most durable and longest lasting type of
yard or window sign. This product has the highest quality
appearance and works great outdoors or indoors. Our aluminum
signs (.040 quality aluminum) come standard with rounded
corners for safety and a professional appearance. We also
offer a selection of the most popular metal frames which
easily match up with our frame panels by size.
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What colors do you have available?
The colors that we currently offer are: white, gray,
black, navy, blue, teal, green, yellow, brick, khaki, red,
sky blue, orange and purple.
Note: Additional colors may be available for your own
uploaded images.
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Will the printed product look exactly like the design proof
displayed on my monitor?
Due to different monitor calibrations, some printed
colors may not always match the colors displayed on your
computer monitor.
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If I have a double-sided sign, how do I modify the sign so
that the arrows are pointing in the same direction?
We do it for you. Double-sided signs with arrows will
automatically adjust so that the arrows point people in the
same direction when viewed from either side.
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Does my sign order come with wire stakes or frames?
Wire stakes or frames need to be added to your order and
are not automatically included in the order.
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Placing An Order
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How do I know that you received my order, and how do I
obtain a receipt?
Once you have submitted your order, an order confirmation
containing your final order total, link to shipment status,
billing, design proof, contact and shipment information will
be emailed to you.
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What if I didn't receive my order confirmation?
If you haven't received your order confirmation email,
please check your junk email folder or spam filter.
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May I make a correction to my order after it has been
submitted?
Since most orders are transmitted to our production staff
immediately upon submission, it is generally impossible to
make corrections or changes to the design submitted for
printing. If you have just placed your order, and want to
check if changing it is possible, please contact customer
service immediately at the number on the website.
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What is your cancellation policy?
You can find our cancellation policy in our Terms of
Sale.
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Customizing Your Sign
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What kind of image should I
use for a photograph?
If you're using a photograph, then you should use a good
resolution JPG image. Try to find the highest quality image
with a file size less than 12 Megabytes (12 MB).
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What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics
professional from solid lines and colors (specifically
called 'vector art'), then EPS is the best choice. By using
an EPS file in your design, you can retain the sharp lines
in your original image, even if the file size you use is
very small. If you do not have access to an EPS file, then
GIF or PNG file formats will provide you with the next best
print quality. Again, try to find the highest quality image
with a file size less than 12 Megabytes (12 Mb).
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Shipment / Delivery
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What is your turnaround time?
We can get you your signs as soon as a few business days,
but we let you choose how quickly you want your signs when
you’re checking out. Your choices for delivery times will
usually range from 2 to 15 days, but will vary based on the
size of your order and what you ordered.
For example, with a typical order you would see the
following options on the last page of your checkout with the
cost of each based on the size of your date and requested
delivery date (please note all choices are in business
days).
Next Day Air - 1-2 days delivery
Rush 4-6 days
Priority 7-9 days
Standard 10-12 days
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Is there any way to put a rush on my order?
You can place a rush on your order by expediting it.
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How do I track my order?
You may check the status of your order by clicking on the
link in your order confirmation email.
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My product contains a defect or is damaged, what can be
done?
If the product is damaged and / or contains manufacturing
defects when you receive your order, please contact customer
support via the number on the website.
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Billing and Account Information
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May I use a credit card with someone else's name?
For security purposes, the billing address entered on the
site must match the address on file for the credit or debit
card used.
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What types of payment do you accept?
We accept Visa, MasterCard and Amex.
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What is your refund policy?
For our refund policy, please see our Terms of Sale.
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Do you offer any discounts?
We do not offer any discounts.
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How do you determine pricing for sign orders?
Prices are based off the size of the sign, quantity
ordered and the number of colors used.
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